Privacy Policy

Information We Collect

When you use our website, request a service, or contact us, we may collect personal information that you voluntarily provide to us. This may include your name, phone number, email address, service address or location, appointment details, HVAC system needs, and any other information you provide via form submissions or over the phone.

How We Use Information

The information we collect is used primarily to provide and improve our HVAC services. Specifically, we use your information to:

• Respond to your inquiries and service requests
• Schedule HVAC services, repairs, and maintenance
• Provide accurate estimates and quotes
• Communicate with you regarding your appointments and service history
• Improve our website functionality and user experience
• Provide customer support
• Maintain accurate operational and billing records

Calls, Forms, and Appointment Requests

By submitting a contact form or calling our business line, you give A & A Professional Cooling and Heating explicit permission to contact you regarding your HVAC service request, inquiries, and related communications via phone, email, or text message.

Website Analytics and Cookies

We may use cookies, pixels, and standard web analytics tools to understand how visitors interact with our site. This helps us analyze web traffic, understand visitor preferences, and improve the overall website experience. You can choose to disable cookies through your browser settings, though doing so may affect your ability to use certain features of the site.

Sharing Information

A & A Professional Cooling and Heating does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with trusted service providers necessary for our daily operations, to fulfill your service requests, manage communications, or when required for legal compliance and safety.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, please note that no online transmission or electronic storage method can be guaranteed to be 100% secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or data security policies of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

This website and our services are intended for adults. We do not knowingly or intentionally collect personal information from children under the age of 13.

Your Choices

You have the right to contact us at any time to update, correct, or request the deletion of your personal information where legally appropriate and subject to our record-keeping requirements for completed services and transactions.